How can we help?

Product feedback and bugs

Signed-in testers can use the bounded feedback form. It records the context you choose but does not automatically attach manuscript text, private Forge content or uploaded files.

Sign-in, invitations and account access

For a failed invitation, email-confirmation problem, inaccessible account or suspected unauthorised access, email forgemaster@joinfanforge.com. Include the affected email address and a description of the problem, but never your password or invitation link.

Safety, harassment or private information

Report urgent product-safety concerns, harassment or exposed personal information to forgemaster@joinfanforge.com. Include the public URL or Forge name where possible. FanForge is not an emergency service; contact the appropriate emergency service if someone is in immediate danger.

Copyright and creative ownership

If material appears to use your work without permission or attribution, email forgemaster@joinfanforge.com with your contact details, the location of the material, the basis of your concern and any supporting information. Do not publish sensitive evidence in a public comment.

Privacy and account closure

Requests to access, correct, export or delete personal information, or to close an account, should be emailed to forgemaster@joinfanforge.com. FanForge may need to verify your identity before acting. Some durable collaboration or attribution records may need to be restricted or de-identified rather than removed.

Response expectations

FanForge is founder-run during private alpha and does not yet offer a guaranteed response time or continuous support. Account-security, safety and privacy issues will be prioritised. If you have not received a response, reply to the original email rather than sending passwords or access credentials.